FAQ – Frequently Asked Questions

Here you will find answers to frequently asked questions about Giulia Ravelli, our collections and your shopping experience.

1. Shipping & Delivery

Question: How long will it take for my order to be shipped?
Answer: We ship all orders within 1–3 business days. Delivery time is usually 2–5 business days within Germany, Austria, and Switzerland.

Question: Are there shipping costs?
Answer: We offer free shipping within Germany, Austria, and Switzerland . For other international deliveries, we charge the applicable shipping fees, which will be displayed during the order process.

2. Returns & Exchanges

Question: How long do I have to return items?
Answer: You can return your order within 30 days of receipt. The items must be unworn, unwashed, and in their original packaging.

Question: How does the return process work?
Answer: Please fill out the return form included with your order or contact our customer service. After receiving and inspecting the items, we will refund the purchase price.

3. Sizes & Fit

Question: How do I find the right size?
Answer: Our detailed size charts will help you find the perfect fit. If you are unsure, our customer service team will be happy to assist you.

Question: Do the clothes tend to run small or large?
Answer: Our clothing is generally true to size . Specific information regarding individual items can be found in the respective product description.

4. Payments

Question: What payment methods do you offer?
Answer: You can pay securely with us by credit card, PayPal, instant bank transfer or invoice.

Question: Is my payment secure?
Answer: Yes, all payments are encrypted and securely processed through certified payment providers.

5. Exclusivity & Designer Pieces

Question: Are your collections limited edition?
Answer: Yes, many of our designer pieces are exclusive and only available in limited quantities to emphasize your individuality.

Question: Can I get advice on a designer piece beforehand?
Answer: Of course! Contact us and we will advise you personally on style, fit and availability.